Terms & Conditions
TERMS & CONDITIONS
These Terms & Conditions apply to purchases made through the Mallee & Motif online store for delivery within Australia.
Mallee & Motif (“we”, “us” and “our”) operates this website and online store. By accessing our website or placing an order, you agree to these Terms & Conditions, as well as our Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.
1. Our Business
Store name: Mallee & Motif
Email: mallee.support@gmail.com
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.
2. Eligibility and Use of Our Website
By placing an order, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.
You must not use our website or products for any unlawful or unauthorised purpose. You must not interfere with the security, operation or functionality of the website, including by introducing viruses, malicious code or other harmful material.
We may restrict or refuse access to the website where reasonably necessary to protect our business, customers or Services.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing and availability information are accurate and current.
As many of our products are made to order, minor variations may occur. Product images are for illustrative purposes only. Colours may appear differently depending on your device or display settings; however, products will be supplied in accordance with their stated description and applicable consumer guarantees.
We may update product information, discontinue products or change product availability at any time. These changes will not affect orders that have already been accepted, except where required to correct a genuine error or comply with law.
4. Prices, GST and Import Charges
All prices are displayed in Australian dollars (AUD).
Prices include GST where GST is required to be charged. Any mandatory charges that apply to your order will be displayed at or before checkout.
If an order is shipped from outside Australia, customs duties, import taxes or other border charges may apply in some circumstances. Where an amount is not collected by us at checkout and is lawfully assessed by a customs authority, you may be responsible for paying that amount.
We may change prices, promotions and product availability before an order is accepted. A change will not affect the price of an order that has already been accepted, except where a genuine pricing or listing error has occurred. If this happens, we will contact you and give you the option to proceed at the correct price or cancel for a full refund.
5. Orders and Payment
When you submit an order, you are making an offer to purchase the items in your cart.
After you place an order, we will send an order confirmation email acknowledging receipt. This does not necessarily mean that we have accepted your order. We may decline or cancel an order before dispatch where reasonably necessary, including because of product unavailability, payment issues, an incorrect price, suspected fraud or an incorrect delivery address.
If we cancel an order after payment has been taken, we will provide a refund to your original payment method.
Payment must be made at checkout using the payment methods available on our website. Available payment options include Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
6. Made-to-Order Products, Shipping and Delivery
Our products are made to order. Production usually takes 2–5 business days, followed by an estimated delivery period of 7–12 business days within Australia.
Delivery timeframes are estimates only and may be affected by circumstances outside our control, including carrier delays, weather conditions, remote delivery locations, customs or border processing where applicable, and high shipping volumes.
You are responsible for ensuring that your delivery address is complete and correct at checkout. If an order is returned to us due to an incorrect or incomplete address supplied by you, you may be required to pay the cost of reshipping the order.
Further information is available in our Shipping & Delivery Policy.
7. Order Cancellations
Once an order has been confirmed, it can no longer be cancelled or changed, as it is immediately forwarded to our logistics centre for processing. If you no longer wish to keep the item, you may request a return after delivery in accordance with our Returns & Refunds Policy.
This clause does not affect any rights you may have under the Australian Consumer Law.
8. Change-of-Mind Returns
We offer a 30-day change-of-mind return period. To request a return, contact us within 30 days of receiving your order.
To be eligible for a change-of-mind return, the item must be unworn, unused, undamaged and returned in its original packaging.
For change-of-mind returns, you are responsible for return postage and any applicable duties, import charges or other return-related costs.
For hygiene reasons, we do not accept change-of-mind returns for intimate products or items with a broken hygiene seal.
Our change-of-mind return policy does not limit your rights under the Australian Consumer Law. Further information is available in our Returns & Refunds Policy.
9. Faulty, Damaged or Incorrect Items
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is faulty, damaged or incorrect.
If a product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy, depending on the nature of the issue. If a fault is confirmed, we will reimburse reasonable return costs where required by law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
10. Intellectual Property
All content on this website, including text, images, graphics, logos, product designs and website materials, is owned by or licensed to Mallee & Motif and is protected by applicable intellectual-property laws.
You may not reproduce, copy, distribute, sell, modify or otherwise exploit any part of the website or its content without our prior written permission.
11. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
12. Third-Party Services
Our website may use or link to third-party services, including Shopify, payment providers, delivery providers, social-media platforms and advertising partners. Your use of those services may be subject to their own terms and privacy policies.
We are not responsible for third-party websites or services that we do not control.
13. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery times or availability.
We reserve the right to correct genuine errors and update information. If an error affects an accepted order, we will contact you and provide an appropriate option, including cancellation and refund where applicable.
14. Complaints
If you have a complaint or concern about an order, product or our Services, please contact us first at mallee.support@gmail.com with your order number and a clear description of the issue.
We will investigate the matter and respond within a reasonable timeframe.
If we cannot resolve your concern, you may seek assistance from the consumer-affairs or fair-trading agency in your state or territory.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be published on this website with a revised “Last updated” date.
Changes will apply to future use of the website and future orders. They will not retrospectively change the terms applying to an order that has already been accepted, except where required by law.
16. Governing Law
These Terms & Conditions are governed by the laws of Australia. Any mandatory consumer-protection laws applying in the Australian state or territory where you live continue to apply.
17. Contact Us
For questions about these Terms & Conditions, contact:
Mallee & Motif
Email: mallee.support@gmail.com