Privacy policy

PRIVACY POLICY

Last updated: 18 August 2026

Mallee & Motif (“we”, “us” and “our”) operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, hold and disclose your personal information when you visit or use our Services, make a purchase or other transaction, or otherwise communicate with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where it applies.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, delivery address, phone number and email address.
  • Order and transaction information, including items you view, add to your cart, purchase, return, exchange or cancel, as well as order history and transaction details.
  • Payment information, including your payment method, payment confirmation and transaction information. Payment card details are processed by our payment providers and Shopify in accordance with their applicable policies.
  • Account information, including your username, password, preferences and settings, if you create an account.
  • Communications, including information you provide when contacting our customer support team or otherwise communicating with us.
  • Device and technical information, including information about your device, browser, IP address, network connection and other online identifiers.
  • Usage information, including information about how and when you browse, interact with or use our Services.
  • Marketing preferences, including your subscription status and preferences for receiving promotional communications.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing communications or otherwise use our Services.
  • Automatically through cookies, pixels and similar technologies when you browse our website or interact with our Services.
  • From service providers that assist us with payments, website hosting, analytics, advertising, order fulfilment and delivery.
  • From business partners or other third parties, where permitted by law.

3. How We Use Personal Information

We may use personal information to:

  • Process payments, fulfil orders, arrange delivery, manage returns and exchanges, and provide customer support.
  • Create, manage and maintain customer accounts.
  • Personalise and improve the Services, including remembering preferences and recommending relevant products.
  • Communicate with you about your order, account, enquiries or customer-service requests.
  • Send marketing and promotional communications where permitted by law and in accordance with your preferences.
  • Detect, investigate and help prevent fraud, security incidents, unlawful activity and misuse of our Services.
  • Comply with legal obligations, respond to lawful requests and enforce our terms, policies and legal rights.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

  • Shopify and other providers that help us operate our store, process payments, host data, provide analytics, offer customer support, fulfil orders and arrange shipping.
  • Payment providers, delivery partners, fulfilment partners and returns-processing providers.
  • Advertising and marketing partners, where permitted by law and subject to your preferences.
  • Professional advisers, insurers, regulators, law-enforcement bodies and government authorities where required or permitted by law.
  • Related entities, if applicable.
  • A purchaser, successor or other party involved in a business transaction, such as a merger, sale, restructuring or insolvency event.

We do not disclose personal information to third parties for their own direct-marketing purposes unless you have consented or the disclosure is otherwise permitted by law.

5. Shopify

Our Services are hosted on Shopify. Shopify may collect and process personal information relating to your use of our store in order to provide and improve its services.

Information you provide through our store may be transferred to Shopify and its service providers, which may be located outside Australia.

If we enable Shopify’s enhanced services, Shopify may use information from your interactions with our store, other Shopify merchants and Shopify services to help provide those enhanced services. Shopify may be responsible for certain processing carried out for its own purposes.

You can learn more about Shopify’s privacy practices at https://www.shopify.com/legal/privacy and access Shopify’s privacy controls at https://privacy.shopify.com.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, analyse website traffic, help prevent fraud and, where permitted, deliver relevant advertising.

You may be able to manage cookies through your browser settings or through any cookie preferences made available on our website. Please note that disabling certain cookies may affect the functionality of the Services.

7. Marketing Communications

Where permitted by law, we may send you promotional emails, SMS messages or other marketing communications about our products and offers.

You can opt out of marketing emails at any time by using the unsubscribe link in the email, or by contacting us at mallee.support@gmail.com. You may also opt out of marketing SMS messages by following the unsubscribe instructions in the message.

Even if you opt out of marketing, we may still send you non-promotional communications relating to your orders, account, returns or our ongoing relationship with you.

8. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal and accounting obligations, resolve disputes, prevent fraud and enforce our agreements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate, incomplete or out-of-date personal information.
  • Request deletion of personal information in certain circumstances.
  • Opt out of direct marketing communications.
  • Make a complaint about how we handle your personal information.

To make a privacy request, contact us at mallee.support@gmail.com. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at mallee.support@gmail.com so that we can consider appropriate action.

11. International Transfers

Your personal information may be transferred to, stored in or processed outside Australia, including in Singapore, Canada, the United States, Ireland and other countries where Shopify, our service providers, payment partners, fulfilment partners or delivery providers operate.

Where we disclose personal information overseas, we take reasonable steps to ensure that overseas recipients handle the information in a manner consistent with applicable privacy obligations.

12. Third-Party Websites

Our Services may include links to websites or platforms operated by third parties. We are not responsible for the privacy practices, content or security of those third-party websites. We encourage you to read their privacy policies before providing them with personal information.

13. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first at mallee.support@gmail.com. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or operational needs. Any updated version will be published on this website with a revised “Last updated” date.

15. Contact Us

For questions about this Privacy Policy, our privacy practices, or to make a privacy request, contact:

Mallee & Motif
Email: mallee.support@gmail.com