Shipping & Delivery

Shipping & Delivery

1. Delivery Times

The total time it takes to receive your order is made up of two stages:

Production time (2–5 business days, Monday to Friday):
Each piece is made to order. This includes production, quality checks, packing and preparation for dispatch.

Delivery time (7–12 business days):
This is the estimated time for your parcel to travel from our workshop to your delivery address. All orders are sent with tracking.

Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather conditions, remote delivery locations, customs or border processing where applicable, and periods of high shipping demand. While we do everything we can to meet these timeframes, delivery estimates depend on third-party carriers and logistics providers.

2. Shipping Costs

We offer free standard shipping on all orders, with no minimum spend required.

3. Incorrect Delivery Address

Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct. To help ensure a smooth delivery, we strongly recommend providing a phone number.

If an order is returned to us because the address provided was incorrect or incomplete, the customer may be required to cover the cost of reshipping the order.

4. Contact Us

If you have any questions about your shipment, please contact our customer support team at mallee.support@gmail.com.